These Terms of Use ("Terms") govern your use of tidewatercx.com and any related pages, tools, newsletters, and content (the "Site") operated by Tidewater CX LLC ("Tidewater CX," "we," "us"). By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.
1. About the Site
The Site provides information about Tidewater CX's consulting services for credit unions and other organizations, along with articles, resources, and the Tidewater Brief email newsletter.
2. Informational Purposes Only
Content on the Site, in the Tidewater Brief, and on our social media channels is for general information only. It is not legal, regulatory, compliance, financial, or accounting advice, and it does not create a consulting relationship. Consulting services are provided only under a signed written agreement.
Consult qualified professionals before acting on any information.
3. Intellectual Property
The Site and its content, including text, graphics, logos, the Tidewater CX name and wave mark, frameworks, templates, and downloadable resources, are owned by Tidewater CX or its licensors and are protected by copyright and trademark law. You may view, download, and print content for your own personal or internal business use, with attribution. You may not copy, modify, republish, sell, or create derivative works from Site content without our written permission.
4. Acceptable Use
You agree not to:
- Use the Site for any unlawful purpose
- Attempt to gain unauthorized access to the Site or its systems
- Interfere with the Site's operation, including through malware, bots, or excessive automated requests
- Scrape or harvest content or contact information from the Site
- Submit false information through contact or signup forms
5. Email Communications and the Tidewater Brief
If you subscribe to the Tidewater Brief or other emails, you agree to receive them from Tidewater CX. Every marketing email includes an unsubscribe link, and you can opt out at any time. We honor unsubscribe requests within 10 business days. You may also email info@tidewatercx.com to unsubscribe.
6. Privacy
Our Privacy Policy explains how we collect, use, and protect personal information, including email addresses collected for the Tidewater Brief. By using the Site, you agree to the Privacy Policy.
7. Information You Submit
Please do not submit confidential information, member data, or other sensitive personal information through the Site's contact forms or email signups. If you would like to discuss confidential matters, contact us first so we can put a nondisclosure agreement in place.
8. Third-Party Links and Tools
The Site may link to third-party websites or use third-party services (such as HubSpot for email and forms, and Netlify for hosting). We are not responsible for third-party content, services, or privacy practices.
9. Disclaimer of Warranties
The Site and its content are provided "as is" and "as available," without warranties of any kind, express or implied, including accuracy, completeness, fitness for a particular purpose, or non-infringement. We do not guarantee that the Site will be uninterrupted or error-free.
10. Limitation of Liability
To the fullest extent permitted by law, Tidewater CX will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business, arising from your use of the Site or its content.
11. Indemnification
You agree to indemnify Tidewater CX against claims arising from your misuse of the Site or violation of these Terms.
12. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date shows when they last changed. Continued use of the Site after changes means you accept the updated Terms.
13. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia. Any dispute will be resolved in the state or federal courts located in Virginia.
14. Contact
Tidewater CX LLC
Newport News, Virginia
info@tidewatercx.com