Tidewater CX LLC ("Tidewater CX," "we," "us") respects your privacy. This Privacy Policy explains what personal information we collect through tidewatercx.com (the "Site"), our contact form, and the Tidewater Brief email newsletter, how we use it, and the choices you have.
1. Information We Collect
Information you give us. When you complete our contact form or subscribe to the Tidewater Brief, we collect:
- First and last name
- Email address
- Credit union or organization name
- Job title (optional)
- Phone number (optional)
- Your message (optional)
Information collected automatically. When you visit the Site or open our emails, our service providers may collect basic technical information, such as IP address, browser type, pages visited, referring site, and whether an email was opened or a link was clicked. This may be collected through cookies and similar technologies.
Please do not submit member data, account information, or other confidential information through the Site. We do not knowingly collect sensitive personal information.
2. How We Use Your Information
- Respond to your inquiries and schedule conversations
- Send the Tidewater Brief and other emails you have agreed to receive
- Manage our business relationships and keep records of our communications
- Understand how the Site and our emails are used so we can improve them
- Comply with legal obligations
3. Email Consent and Unsubscribing
We send the Tidewater Brief and other marketing emails only to people who have opted in, for example by checking the consent box on our form. Every marketing email includes an unsubscribe link. You can also unsubscribe by emailing info@tidewatercx.com. We honor unsubscribe requests within 10 business days. We may still send you non-marketing messages related to an inquiry or engagement.
4. How We Share Information
We do not sell or rent your personal information. We share it only with service providers who help us operate our business, under their own privacy and security terms:
- HubSpot (customer relationship management, forms, and email delivery)
- Netlify (website hosting)
- Microsoft 365 (business email)
We may also disclose information if required by law, to protect our rights, or in connection with a sale or reorganization of our business.
5. Cookies
The Site and our HubSpot form may use cookies to remember visitors, measure traffic, and track email engagement. You can block or delete cookies through your browser settings; some features may not work as intended if you do.
6. Data Retention
We keep contact information while we have an active or potential business relationship, or until you ask us to delete it. We may keep limited records as needed to honor unsubscribe requests or meet legal obligations.
7. Security
We use reasonable administrative and technical safeguards, such as access controls and multi-factor authentication, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Choices and Rights
You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing emails, by contacting info@tidewatercx.com. Depending on where you live, including Virginia under the Virginia Consumer Data Protection Act, you may have additional rights under applicable law. We will respond to verified requests within the time required by law.
9. Children's Privacy
The Site is intended for business professionals and is not directed to children under 13. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date shows when it last changed. Significant changes will be posted on this page.
11. Contact Us
Tidewater CX LLC
Newport News, Virginia
info@tidewatercx.com